What information we need from you

Required Documents
Under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth) Southern Cross Credit Union must verify an individual's identity before it provides them with services and products. This means that when an individual applies to be a member of Southern Cross Credit Union, they must show Southern Cross Credit Union:

• 1 document from the Category A list or
  
  
• Both:
  (i) 1 document from the Category B list; and
  (ii) 1 document from the Category C list; or



• Both:
  (iii) 1 document from the Category D list; and
  (iv) either 1 document from the Category B or C list.

Category A Documents
A current drivers licence or permit issued by an Australian State or Territory that contains the person's photograph.

A current passport issued by the Australian government (or one that has expired within last 2 years).

A card issued by an Australian State or Territory for the purpose of proving the person's age, which contains a photograph of the person in whose name the document is issued.

Category B Documents
A birth certificate or birth extract issued by a State or Territory.

A citizenship certificate issued by the Australian government.

A pension card issued by Centrelink that entitles the person in whose name the card is issued, to financial benefits.

An electoral enrolment card.

A Medicare card, Department of Veteran's Affairs entitlement card or any other current entitlement card issued by the Australian government.

Loan documents held by Southern Cross Credit Union.

Records relating to a mortgage granted to the person by another financial institution other than Southern Cross Credit Union.

Land Title Office Records.

Category C Documents
A notice issued to an individual by the Australian government, a State or Territory within the last 12 months that contains the name of the individual and their residential address and records the provision of financial benefits to the individual.

A notice of assessment issued to an individual by the Australian Taxation Office within the last 12 months that contains the name of the individual and their residential address.

A notice that was issued to an individual by a local government body or utilities provider within the preceding three months that contains the name of the individual and their residential address and records the provision of services to that address or to that person.

Category D Documents
A current NSW photo Firearm, Security Industry or Commercial Agents and Private Inquiry Agents operator licence issued by the NSW Roads and Traffic Authority.

A current photo identity card for a NSW Police Force Officer or Australian Defence Force Member.

A current consular photo identity card issued by the Department of Foreign Affairs and Trade.

Individuals particular circumstances
A person's particular circumstances may mean that they are unable to show Southern Cross Credit Union the documents (or the combination of documents) set out in Categories A, B C and D. If that person falls within one of the categories listed below that person may prove their identity by showing Southern Cross Credit Union the documents and where relevant answering the questions listed under that category.

A Child under 18 years of age - Documents
The following documents:

• A birth certificate or birth extract issued by a State or Territory; and



• A notice that was issued to a person by a school principal within the preceding three months that contains the name of the person and their residential address and records the period of time that the person attended at the school.

Non-resident of Australia- Documents
Both 1 document from the Category C list and 1 document from the following:

• A passport or a similar travel document issued by a foreign government, the United Nations or an agency of the United Nations that contains a photograph and the signature of the person in whose name the document is issued (where relevant with English translation prepared by an accredited translator)



• A citizenship certificate issued by a foreign government (where relevant with English translation prepared by an accredited translator)



• A birth certificate issued by a foreign government, the United Nations or an agency of the United Nations (where relevant with English translation prepared by an accredited translator).

Certain Recipients of Social Security Payments- Documents
A letter of introduction from a Centrelink officer that:

• is signed by the individual



• is signed by the Centrelink officer



• verifies the individual's address has been verified from Centrelink records



• states that the individual is a recipient of a social security payment; and



• states that the individual's signature has been verified from Centrelink records

Indigenous Australians- Documents
A written reference from a community leader. A community leader:

Independent and reliable documentation
These lists are not exhaustive, other documents verifying your identity may be used if Southern Cross Credit Union determines that those documents are reliable and independent. Please contact Southern Cross Credit Union for further information. If any of the documents are in a previous name, you must provide an additional document that shows how your name was changed (for example a marriage certificate).

Certified Documents
An individual who is unable to come into one of Southern Cross Credit Union 's branches in person may have their identity verified by sending to Southern Cross Credit Union a copy of the document (or combination of documents) required to identify the individual as set out above that has been certified as a true copy.
If a person is to rely on a certified copy the following requirements must be satisfied.
Certified copies of previously certified copies will not be accepted. A properly certified copy of the ORIGINAL document must be provided.
The person certifying the document must have sighted the ORIGINAL.
Proper certification must appear on each page to be certified, and should show: