I've forgotten my password. What do I do?
You will need to contact us on 02 6672 2744 between 8.30 am and 5.00 pm Monday to Friday (Public Holidays excepted). We can then delete the old password and create a new one. Staff do not have access to your existing password. To restore complete security you will be required to change the new password on your first visit to the site.

My partner and I have a joint account. Can we both access NetBanking?
Each member requiring access to the account is supplied with a separate login and access code. Each member may operate the account independently unless the account requires the authority of more than one signatory. NetBanking will prompt for additional member numbers and access codes if required.

When I go to the login page, it just comes up blank. How can I login?
Try using a different browser, for example, Mozilla Firefox.

When I try to login a message immediately says my session has expired.
Cookies must be enabled to use the site. Our server uses cookies to protect the security of your Netbanking session. Help with configuring cookies

My session expires before I have finished using the site.
For security, the site automatically logs off users after about four minutes without activity. The count restarts each time a page is accessed and generally this provides sufficient time to complete and submit page requests or transactions. Simply clicking on any link or refreshing the page will reset the count. We are unable to change the timeout for individual users.

I can't download my account statement.
Statement downloads use a popup window. You must adjust your browser settings to enable popups at our Netbanking site to use this facility.

I deposited a cheque. Will I see this in NetBanking?
Yes, but you will not be able to withdraw or transfer these funds until the cheque has cleared as per normal procedure.

I just deposited money into a Branch. Will this appear straight away?
NetBanking is a 'real time' system. It will appear as a 'Current Balance' during business hours and as an 'Available Balance' out of hours.

Will I be paying transactions fees for using this service?
Please refer to NetBanking Fees & Charges.

Can I transfer funds between a personal membership and a business membership?
Yes, but prior to being able to transfer, you must fill out a form at a SCCU branch. (once only)

Can I transfer money into another financial institutions account?
Yes, you can send funds to another financial institution via Direct Debit Electronic Transfer, Automatic Cheque Generation facility, or via the Billpaying Automatic Cheque Generation Facility. If your transfer is processed prior to 1.00pm on a business day (Mon to Fri), the deposit should be in the receiving account by 9.00am the following business day. If you process your transfer after 1.00pm, please allow another business day for the funds to be received.

How much can I transfer through Netbanking?
To limit the potential of fraudulent transactions NetBanking is limited to $2000 per day. If you need to transfer larger amounts please contact us on 02 6672 2744 between 8.30 am and 5.00 pm Monday to Friday (Public Holidays excepted).

I have transferred money into the wrong account, what do I do?
Simply do another funds transfer, taking the funds out. If the funds were transferred into an account you cannot access, then contact us on 02 6672 2744 as soon as possible.

My PC was stolen. Will the thief now have access to my Credit Union account?
No. The thief would have to know your member number and password. Do not store this information on or near your computer.

Is this service secure? I heard that the Internet isn't safe?
Please read the section on NetBanking Security.

I have used this service on my work PC. Can others see my account details later?
No. Netbanking uses a secure connection. Secure pages are not cached like ordinary web pages(in Windows in a folder called Temporary Internet Files). All you see in NetBanking disappears when you close the window.

I just purchased a new computer. Do I have to install software for NetBanking?
No special software is needed. Just a compatible web browser. However you will need to configure your browser to accept cookies from our NetBanking site.

Can I use my Apple Mac to access Netbanking?
Yes. This service is available to anyone with an Internet connection and a compatible browser.

I am going on holidays, can I access my accounts via the Internet when I am away?
If you have access to a computer and the Internet, then this service is available to you anywhere in the world, 24 hours per day. Be sure to log out before you leave the computer.

I only have a slow dialup internet service. Will I still be able to use NetBanking?
Yes. Our NetBanking site is designed to work with low bandwidth connections.

What is a cookie?
A cookie is a small piece of information your browser saves when visiting a site you frequently visit. It allows the site to know who you are. They are not an invasion of privacy or dangerous. They are most commonly used to store your personal settings for a web site.

If you have any other questions, send us an email and we will endeavour to help. NetBanking is your service and your feedback is important to us.