We’re continually improving our Mobile App to make everyday banking simpler, safer and more reliable for our customers. From time to time, this means releasing updates that refresh how the app looks, works, and protects your information.
If you’ve ever wondered why updates matter or what they mean for you, this guide explains everything in a clear, easy‑to‑follow way.
What’s Changing
When you update your SCCU Mobile App, you may notice small improvements that help make your banking experience smoother and more intuitive.
App updates include:
- Enhanced navigation to help you find what you need faster.
- A more personalised home screen experience.
- Improved visibility during payment transactions.
- Behind‑the‑scenes performance and stability enhancements.
The everyday banking tasks you rely on such as checking balances, transferring money and paying bills, remain the same. These updates are intended to further facilitate these essential tasks without adding complexity.
Why We Update the App
Updating the Mobile App allows us to:
- Strengthen security to help protect your account.
- Improve reliability and reduce errors or disruptions.
- Introduce features that make banking easier and more flexible.
- Meet ongoing requirements from Apple and Google.
Even when changes aren’t obvious on the surface, many updates work quietly in the background to keep your banking safe and secure.
What This Means for You
We recognise that digital updates may not appeal to everyone, especially when current solutions are meeting your needs. For this reason, SCCU enhancements are carefully designed to:
- Maintain a user-friendly and familiar app experience.
- Offer support through welcome screens and feature tours.
- Ensure uninterrupted access to your banking services.
Keeping your app up to date helps ensure you always have access to the latest security protections and functionality.
What We Recommend You Do
To make sure your Mobile App continues to work smoothly:
- Check that your app is updated via the App Store (Apple) or Google Play Store.
- Ensure your phone software is also up to date.
- Keep your NetBanking login details handy in case you need to sign in again.
If your device no longer supports app updates, you can still access your accounts securely through NetBanking on our website.
Why This Matters
Keeping your Mobile App up to date helps:
- Protect your money and personal information.
- Ensure reliable access to your accounts.
- Reduce the risk of errors, delays or login issues.
- Give you confidence that your banking is supported, safe and secure.
It’s one of the simplest ways to take care of your digital banking.
Need Help or Want to Learn More?
If you have questions, need assistance updating, or feel unsure about any changes, our Customer Service Centre team is here to help: 1300 360 744.
You can also explore our helpful guides and FAQs on our Mobile Banking page to learn more about using the Mobile App with confidence.
Next step
Visit our Mobile App page to learn more about how this supports your banking experience.
Southern Cross Credit Union Ltd 82 087 650 682 AFSL 241000 Australian Credit Licence 241000. Any advice is general advice only and does not take into account your objectives, financial position or needs (your ‘circumstances’).
