Supportive Throughout the Process
John was very supportive throughout the process and consistently responded effectively and efficiently. Despite the loan for our property not being straight forward, John did a great job to navigate us through and helped to resolve issues in a timely manner. We had a tight settlement date which was no doubt achieved by the effort John put in behind the scenes.
Understood my Needs on a Personal Level
As an investor, I have had plenty of dealings with big banks and brokers over the years, some good, some not so good. But when it came to my family home, I needed someone who understood my needs on a personal level. My wife and I decided to go local and one name that was thrown at us over and over again was Stephen Distant from Southern Cross Credit Union. From the outset, Steve knew his stuff and it showed through his professionalism, knowledge and experience which was extremely important to us. Nothing was a problem for Steve and the whole process was so easy and stress free.
It's Wonderful to Have the Support
One of our lovely volunteers just returned from picking up leftover Daffodil Day merchandise from Jenny at First National. Jenny informed her that Southern Cross Credit Union was integral to their success in raising over $2,000. Thank you for supporting this event. I believe you also hosted a Pink event today- thank you also for that. It’s wonderful to have the support of local businesses. Funds raised help us support local cancer patients and their families and also contribute to research projects and advocating to government.
One of the Most Supportive BDM's I've Ever Had
I would just like to thank you for assisting me and providing me with amazing support. I am accredited with over 59 banks, lenders and private funders and you would be one of the most supportive BDM’s that I have ever had. I am working on between 20 and 30 loans at any times and the smooth transition of home loans with you have been seamless. I really do appreciate all of your hard work and support.
Should Have Done it Years Ago
You were professional to deal with and responded to my queries promptly. Initially I was concerned about changing to a non bank lender, especially one outside Sydney, but you came recommended so we decided to go with you. I am now very happy that we moved to the Southern Cross Credit Union. We should have done it years ago.
SCCU Works for Me
I really appreciate the warm service at SCCU Byron Branch that makes popping in to do some banking surprisingly enjoyable. The friendly atmosphere has really encouraged me to make some big personal savings towards my goals and I like knowing my money is invested locally. SCCU works for me.
We have been with SCCU for over 45 Years and for the last 24 of them with our business as well. The staff are amazing people to do your banking with and the loans division make every buying and selling experience so easy. Our little hiccups have never been a drama for the staff to help us solve and nothing is ever too much trouble to help us along the way to building our business through banking. Their rates are always competitive and we would never consider another bank or financial institution for all our needs. Loyal staff and loyal friends = Best Bank Ever.
An Ethical Business
My husband and I have been members of SCCU for many years. We are grateful for the fantastic service that we receive. The girls on the tellers will go out of their way to help us even when we have difficult requests. They are always super friendly and often will add a personal touch by delivering documents to our door and following up on any business that we have with them even when they don't have to. I would definitely recommend banking with them as they are an ethical business that does not have vested interest in activities that destroy the environment.
Thank you so much Rachael from Southern Cross Credit Union. It has been such a pleasure having a loans manager who is so amazing to work with and has awesomeness perfected.
Enjoyable In-Branch Experience
We chose to bank with our local SCCU for many reasons. The staff are very cheerful and helpful. It is an enjoyable in-branch experience at a convenient location. Opening hours are longer than most other banks in our area and they are open every weekday. We bank exclusively with SCCU for our personal, business and children's accounts. We have always been happy with their customer service and have recommended SCCU to our local sports club and school.
Big Style Service with a Smile
I switched a number of years ago to my local Southern Cross Credit Union when I became frustrated by my previous banks lack of accountability, costs and excessive time delays for such a large corporation. I immediately felt a sense of relief that all is not the same when it comes to banking and SCCU treat you as a person to be serviced. You can see that they make true efforts to get what you need done promptly and there is always a person to talk to. It's big style service with a smile complimenting modern banking!
Nothing is a Problem
I have been a member of 'The Southern Cross Credit Union' since 1985. In that time I have seen many employees come and go. Every employee over that period has been so efficient, friendly and personable. They have always been obliging and helpful. Nothing is a problem. I am so glad I left a so called 'Traditional Bank' and joined the Southern Cross Credit Union. I attended the opening of their new 'vogue' branch in Ballina and I wish them all the best of wishes for the success of their new plan.