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Our Approach to Governance

At SCCU, good governance means doing the right thing – always. We’re committed to being transparent, accountable, and acting with integrity across every part of our organisation. All while honouring our Credit Union ethos to care for our people, customers and community.

We follow clear frameworks to manage risk, compliance, and finance, and we strictly adhere to all relevant laws and regulations. As part of the Customer Owned Banking Code of Practice, we hold ourselves to the highest standards of ethical business and service.

Protecting your data is a top priority. We take a proactive approach to security, including regular testing and monitoring, to make sure your information is safe and handled with responsibility.

SCCU Constitution
 
  • Customer-Owned

    We’re an unlisted, Public Company and as a Customer Owned Financial Institution, our customers are our shareholders.

  • Our Board

    Our Board is made up of five independent, non-executive directors and one executive director. Each board member and their activities are governed by our constitution. The Board is responsible for our corporate governance including monitoring SCCU on behalf of our customers and meets at least eight times per year.

  • Board Committees

    The board operates several committees to ensure responsibilities to our constitution and corporate governance are met.

    • Risk Committee
    • Audit Committee
    • Remuneration Committee
    • Directors Nomination Committee
  • Regulators

    As a financial institution, our main regulator is the Australian Prudential Regulation Authority (APRA). APRA oversees the banking and financial services industry, including compliance with the Banking Act 1959 (Cth) and APRA’s Prudential Standards.

    We are also regulated by:

    • The Australian Securities and Investments Commission (ASIC), which oversees compliance with the Corporations Act 2001 (Cth) (including Part 2 regarding consumer protection in relation to financial services), the National Consumer Credit Protection Act 2009 (Cth), and the terms of our Australian Credit Licence and Australian Financial Services Licence; and
    • The Australian Transaction Reports and Analysis Centre (AUSTRAC) which oversees the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
  • Auditing

    We conduct internal quarterly audits and the results are reported to the Board. We engage internal and external auditors –

    • BDO Audit Pty Ltd are our internal auditors
    • Grant Thornton are our external auditors

Our Board Members

Our Board of Directors plays a vital role in guiding the strategic direction of our organisation.

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Our Board Members

Our Executive Team

Our executive team leads our strategic direction making crucial decisions to drive business growth.

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Our Executive Team

Join our SCCU community along with thousands of customers who love our easy to understand banking services and caring customer approach.

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Our Banking Codes

 

BSB: 722 744
SWIFT Code: WPACAU2S (Not to be used for International Payments).

Financial Institution Code: SNX
APCA/Direct Entry ID: 440000
Australian Financial Services Licence (AFSL): 241000
Australian Business Number (ABN): 82 087 650 682

Consumer Data Right

Consumer Data Right (CDR) legislation, known as Open Banking, is intended to provide greater choice and control for Australians over how their data is used and disclosed.

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Consumer Data Right

Financial Claim Scheme

We meet the same strict standards as all Australian financial institutions, under the Banking Act with oversight by the Australian Prudential Regulation Authority (APRA).

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Financial Claim Scheme

Our Promises - COBCOP

Our key promises to our customers in alignment with the Customer Owned Banking Code of Practice (COBCOP).

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Our Promises - COBCOP

Prudential Disclosures

Our prudential disclosures highlight what we have been doing in recent years including financial performance and business improvements.

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Prudential Disclosures

Stay Up to Date

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2 mins
Notice of Annual General Meeting

The Annual General Meeting of Southern Cross Credit Union Ltd will be held on Tuesday, the 24th of November 2026, at the Southern Cross Credit Union Office, Level 2, 38–42 Pearl Street, Kingscliff commencing at 4pm (AEDT). The business of the meeting will be as follows: Agenda Opening by Chairperson ...

The Annual General Meeting of Southern Cross Credit Union Ltd will be held on Tuesday, the 24th of November...

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1 min
Nominations of Position of Director

Nominations are called for position on the Board of Directors of the Credit Union. In accordance with the Credit Union Constitution, Director Belinda Henry's and Director Alvaro Lozano’s current term of office expires at the 2026 Annual General Meeting to be held on Tuesday the 24th of November 2026 at...

Nominations are called for position on the Board of Directors of the Credit Union. In accordance with the Credit Union...

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4 mins
60 Years, The Story of Southern Cross Credit ...
The History Of Southern Cross Credit Union,  60 Years Of SCCU,  Our History In The Northern Rivers | SCCU,  Ballina Banking,  Tweed,  Tweed Banking,  Banking Changes,  Digital Banking Security,  Banking Customer Experience,  Customer Service Better Banking Rates,  Best Banks For Customer Satisfaction,  Southern Cross Credit Union,  Northern Rivers

This year marks 60 years of Southern Cross Credit Union, and we want everyone to know about it!   For six decades, we have continued to evolve with our customers, supporting them through every stage of their financial lives the ups, the downs, and everything in between. We have helped them...

This year marks 60 years of Southern Cross Credit Union, and we want everyone to know about it!   For six...

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2 mins
Customer Satisfaction Results Are In

The results from our Annual Customer Satisfaction Survey are in, and we would like to thank everyone who took the time to share their feedback. Each year, the survey provides valuable insights into what matters most to our customers and helps shape the future of our products, services and...

The results from our Annual Customer Satisfaction Survey are in, and we would like to thank everyone who took...

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My whole experience to switch to SCCU has been awesome. The initial face to face interview with Hari, the person on the phone I needed to talk to, plus the exchange on-line have been extremely pleasant, friendly & professional. It’s been a great all-round exchange.
Amadyin A
Steve Distant was very efficient, explained the process of changing banks and refinancing our loans very well. He was always available to answer questions and help at any time. Great service! I had some issues setting up fund transfers to other institutions so went to the local branch. The manager at Murwillumbah was delightful, listened carefully, understood the issue and suggested I set up the transfers in net banking rather than the app. This worked! The call centre staff have also been very helpful, happy to listen and help and very human in their interactions. Their advice has been excellent. We are extremely pleased with the individual, local branch and call centre services. Hopefully I won’t need to take up their time anymore now that I’ve mastered the SCCU banking processes. Thank you!
Karen H
As COVID hit some 3 years ago, I approached SCCU to re-align our financial position at both a personal and professional level with our business. Not only were your team receptive but with the assistance of SCCU not only did we make our way through COVID closures, but due to the support of SCCU we have evolved into an extremely sound business, and I would suggest a success story of the community banking that SCCU continues to deliver. Thank you for the support you offer to us as a local business and us as a local family of the area. Thank you, the entire team, at SCCU for being such an awesome part of the community whilst also being a great business to align with.
Jason