| Pay all those regular bills by BPay, using our Accessline, from your home or office at a time that suits you! It's as easy as can B! What is Accessline?
Accessline allows you to access your Credit Union accounts by making a simple telephone call at any time of the day or night, 7 days a week.
What type of phone do I need?
Accessline works on the sound of the numbers being pressed on your phone. The system only operates on Touch-tone telephones so you will need access to one.
If you have a pulse/ tone switch on your phone you can also connect to Accessline. Just switch over to tone after you've rung in then change back to pulse when you've finished the call. Most mobile phones are also able to connect to Accessline.
What personal information do I need?
For initial access you need your member number and access code issued to you by your branch. You should then change it to a code of your choice. Under the revised terms and conditions of the EFT code, credit union members are advised that they must not use birth date nor an alphabetic code that represents it, as their Access Code for phone banking.
Memberships where both signatures are required to transact will not be able to obtain information from Accessline.
How secure is my account information?
There are two checks to ensure that information on your account is not available to someone else, - your membership number and your Telephone Access Code.
Should you wish to change your Access Code, dial Accessline and select Option 8, then follow the menu and press 3,
Click here to download the Accessline brochure in PDF format
AccessLine is issued by Southern Cross Credit Union Ltd. AFSL No. 241000, ABN 82 087 650 682. Any advice given about AccessLine is of a general nature only and is not based on any consideration of your objectives, financial situation and needs. To decide if the product is right for you, please read carefully the Member Information Guide for AccessLine. |
How to use Accessline
Dial the Accessline Telephone Number - (02) 6672 2744
A friendly voice will welcome you and lead you step by step to gain access.
Firstly press 1 for automatic account enquiries.
You will be asked to key in your membership number followed by
the # key.
To use the system, then enter your Telephone Access Code which is initially a number given by branch staff when you open your account followed by the # key.
You will then need to change this Access Code to one of your own choice.
The system then gives you the balance of every one of your savings accounts. For savings/cheque accounts with overdrafts or OPFs you will be given a current balance as well as your available balance, which includes any unused limits.
How to access other options
After giving you your savings account balances, Accessline will offer you all the other options that are available.
Press '1'
to hear your savings account balances again.
Press '2'
to check the last five transactions on your account. You can confirm the last five transactions or just the last five cheque transactions. By pressing the option again, you can access the previous five transactions (ie. ten in total).
Press '3'
to transfer funds between selected accounts within your membership e.g. from your cheque account to make a loan repayment. You are also able to transfer funds to another membership (authority form must be signed at the branch).
Press '4'
to make a bill payment using BPAY.
Press '5'
for the balances of all your Loans and Investment accounts. (Loan balances quoted are not payout figures, these must be obtained from a Member Service Officer.
Press '6'
to enquire on another membership.
Press '7'
to find out the interest earned on your account for the last financial year.
Press '8'
for other available services.
Press '1' for loan or insurance enquiries.
Press '3' to change your telephone access code.
Press '0' to return to the main menu.
Press '9'
to transfer your call to one of our Member Service Officers during office hours.
If at any time you wish to disconnect from this service simply hang up your phone.
Click here to download the Accessline brochure in PDF format |
