Confirmation
of Payee

Confirmation of Payee is an industry-wide service that adds a layer of protection for payments to a BSB and account number. It checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank and lets you know whether it’s a match. This can help you make informed decisions before you make a payment, reducing the risk of scams and mistaken payments.

Confirmation of Payee is an initiative of Australian Payments Plus, the same organisation that also provides trusted payment services like BPAY®, Osko®, eftpos, PayID® and PayTo®.

BPAY and Osko are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518
eftpos is a registered trademark of eftpos ABN 37 136 180 366
PayID and PayTo are registered trademarks of NPP Australia Ltd ABN 68 601 428 737

You don’t need to do anything. Confirmation of Payee is already available in your NetBanking and mobile app. When you make a payment to a BSB and account number, or edit a payee’s BSB and account number, you will be given the match result before you make a payment.

Once your account details have been confirmed through this process, future payments may not require the same verification.

When you make a payment to a BSB and account number, Confirmation of Payee checks the details you enter against the account name, BSB and account number held by the recipient’s bank and gives you a match outcome. That helps you decide what you want to do next – and gives you more confidence that the money you’re paying is going where you intended.

Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match or a close match – or if the details don’t match at all. All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains safe.

If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the name will not be shown to protect your privacy.

If you hold a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.

Yes. Confirmation of Payee will never stop you from completing a payment. We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to retrieve.

‘Account match’ means the details you’ve entered match the bank records of the intended recipient,

To get a ‘Match’ when making a payment via online banking with Confirmation of Payee, you’ll need to ensure that the account name, BSB, and account number you enter align with the details held by the recipient’s bank.

‘Close match’ means the details you’ve entered closely match the bank records of the intended recipient.

‘No match’ means that the details you entered do not match the bank records of the intended recipient.

If you want to get paid without any confusion or potential delays, you should share the account name, BSB and account number for your bank account. This is especially important if you’re a business with an account name that differs from the name you’re using to take a payment; for instance, if you have a different trading name for a particular part of your business.

You can find your account name in your account details section in your NetBanking or Mobile App.

Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen.

If the name you’re trying to enter exceeds a character limit in your online banking, let the recipient know and consider how best to proceed by contacting us directly through your mobile banking or calling us on 1300 360 744.

If you enter the wrong account details, you can end up sending your money to the wrong recipient. This can be difficult and time-consuming to resolve, which is why it’s important to check the accuracy of the details you enter before you send your money.

Eligible customers may request to be opted-out of the Confirmation of Payee service. This means your account name and match outcome will not be displayed to payers and could impact the likelihood of the payer proceeding with the payment. To understand the opt out process and the implications, please contact us on 1300 360 744.

To ensure your name is accurate in the Confirmation of Payee service, please contact us on 1300 360 744.