Faster Transfers

Send and receive money in under a minute, 24/7. Some payments could be subjected to security checks and delayed.

Faster Transfers

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Transaction descriptions up to 280 characters for detailed payment information and future recollection. And you don’t even have to stick with words!

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Secure

Osko payments are sent through your online banking. This means the same level of security that protects your existing bank account payments is applied.

 

Secure

Making your payments fast

Osko sends money between participating banks fast, any time of day or night – including weekends and public holidays, although some payments could be subjected to security checks and delayed.

Whether you’re paying a friend back for coffee, splitting the dinner bill, or paying an electrician, Osko helps you get it done.

If you see the Osko logo at the end of your bank transfer, whether you’re paying to a PayID®, or BSB and account number, you’ll know your payment will be sent fast.

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Osko Features

What is Osko?

  • Osko by BPAY® is a fast and secure way to send and receive money in near real time, using the New Payments Platform (NPP).

Transaction Limits

  • Up to $5,000 combined per day across all accounts for sending fast payments through Osko.
  • No limits apply when receiving funds via Osko.

Usage Details

  • In most cases, available 24/7, sending and receiving payments in under one minute. Some payments could be subjected to security checks and delayed.
  • Accessible only through NetBanking and your SCCU mobile app – not available in-branch or by phone.
  • Payments to a PayID® are sent through Osko. A mobile number, email address, ABN, or Organisation ID can be registered as a PayID.
  • Fast payments through Osko may not be reversible once sent; there is limited chance of recovery if sent in error. Make sure to always double-check the recipient details.
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How to Use Osko

To start making fast payments with Osko today, follow the prompts when completing a transaction.

Tip: Click the drop down for the details.

  • 1Using Osko with NetBanking

    Using Osko with NetBanking

    Log into your NetBanking:

      • Click on ‘Payments’ on the top menu.
      • Select ‘Transfer Money’ from the dropdown menu.
      • Choose the account you wish to use for the money transfer/payment and add a new payee to receive the payment. The details of the payee could be a BSB and Account number, or a PayID such as mobile number or email.
      • When sending money to a BSB and account number, you can choose to send it as a ‘Standard Transfer‘ or through ‘Osko‘. Payments made to a PayID are sent through Osko.
      • Proceed to add the transfer/payment details.
      • Click ‘Next’ to review your payments details and confirm your transaction.

    Important: Standard Payments can take from a few hours to a few days to be completed. Fast payments via Osko often take less than a minute, therefore the importance of carefully checking the payment details before confirming your transaction as mistaken payments may not be possible to recover.

  • 2Using Osko with SCCU mobile app

    Using Osko with SCCU mobile app

    Open your mobile app:

    • Click on menu at the top left of your mobile app screen.
    • Select the option ‘Pay’ from the dropdown menu or click on ‘Pay’ at the bottom of your mobile app screen.
    • Choose the option ‘Pay Anyone’.
    • To add a new Payee, click on ‘New’ and proceed to save the details whether a BSB and account number or a PayID. If an existing Payee, simply select their name.
    • Click on ‘Choose Pay Type’ to swap payment type between ‘Osko’ and ‘Standard Payment’.
    • Add your payment details and review transaction details before confirming payment.

    Important: Standard Payments can take from a few hours to a few days to be completed. Fast payments through Osko are typically sent in under a minute, therefore the importance of carefully checking the payment details before confirming your transaction as mistaken payments may not be possible to recover.

  • 3Sending and receiving money with Osko is safe

    Sending and receiving money with Osko is safe

    Quick, easy, convenient, and safe. Payments through Osko are protected by our real-time transaction monitoring. However, as with any banking transactions, it’s important that you work with us and take precautions to help reduce the likelihood of mistakes and potential fraud on your account.

    Especially with Osko payments where transactions are typically sent in under a minute, it is crucial that you remain mindful and attentive to details when paying someone, so you can keep your funds safe. Once you make the payment, it cannot be cancelled once the final authorisation has been completed and the chances of recovery are very limited.

    Understand more about checking payee details with Confirmation of Payee.

  • 4Understanding transaction limits

    Understanding transaction limits

    When making payments through Osko, the combined daily limit across your accounts is $5000. This fast payment option only works if the receiving financial institution is also registered with New Payment Platforms (NPP) and Osko to have the technical capability to process payments fast. However, these limits do not apply for receiving funds through Osko.

    Fast payments are available for any single transaction made through our NetBanking or mobile app. You’ll know your money has been scheduled to be sent fast if you see the Osko logo on the type of transaction selected when doing your bank transfer. If you don’t see the Osko logo, your payment will be processed in the normal manner and follow our standard processing times – which can take from a few hours to a few days to be completed.

  • + Important Information

    Products issued by Southern Cross Credit Union Ltd. ABN 82 087 650 682 AFSL 241000. Any advice given is of a general nature only and is not based on any consideration of your objectives, financial situation and needs. To decide if a product is right for you, please refer to the Summary of Accounts, Access Facilities and Transaction Limits. Eligibility criteria, fees and charges, terms and conditions apply. To help you better asses if these products are right for you please reach out to our team or read through our Target Market Determinations (TMD), designed to help you make an informed decision that is consistent with your objectives, financial situations and needs.

    Osko is a registered trade mark of BPAY Pty Ltd ABN 69 079 137 518.

    Osko® by BPAY is made available by over 70 BPAY Scheme participants. You should obtain a PDS from your relevant BPAY participant and consider whether Osko is right for you.

    PayID is a registered trade mark of NPP Australia Ltd ABN 68 601 428 737.

    PayID Terms and Conditions and all disclosure documents.

Join our SCCU community along with thousands of customers who love our easy to understand banking services and caring customer approach.

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Osko FAQs

  • Can I make a fast payment at an SCCU Financial Service Centre or via call centre?

    Fast payments through Osko are not available to be processed from our Financial Service Centres or Customer Service Centre. Osko is only available for transactions completed through NetBanking and/or SCCU mobile app.

  • Can I make/receive fast payments using BSB and Account number?

    The short answer is yes. Instead of using a PayID, you could make and receive payments fast as long as both financial institutions are registered with NPP (New Payment Platforms) with  the technical capability to process payments fast.

  • Will the periodical/recurrent payments I have set be completed through Fast Payments?

    Any Periodical Payment established prior to 1st of August 2024 will continue to be sent as Standard Payments. If you wish for these payments to be sent as fast payments, you will need to cancel the existing recurrent payment and re-establish it as an Osko payment.

    Your daily transaction limit has a bearing on creating and processing of regular scheduled payments. Talk to us if you need to increase your daily limit.

  • Can I set a payee to receive fast payments only?

    Yes, you can. When creating a new payee, you can choose to only save their PayID instead of also including their BSB and account number. By doing this, the payee will automatically receive funds fast through Osko whether it’s a single transaction or a recurrent payment.

    If a payee is saved in the Address Book with both their PayID and BSB and Account number information, then you will have to choose the type of payment you wish to make, if a fast payment using Osko or if a Standard Transfer.

  • What happens if I pay the wrong person or business?

    Fast payments transactions are typically completed in under a minute and that is why it is important to confirm you are paying the right person or business before confirming the payment.

    Unfortunately, your payment cannot be cancelled once the final authorisation has been completed and the chances of recovery are very limited. In some cases, it is possible to ask the receiving bank to return funds sent to unintended recipients. Our chances to successfully retrieve any mistaken payments will depend on how long ago the transaction was completed.

    After submitting a payment recall or trace request, we typically have an outcome within two weeks although in some cases it may take up to four weeks. A fast payment/NPP Recall fee may apply. See our Schedule of Fees & Charges under Support.

  • What happens if my payment is rejected?

    In the event of your payment being rejected, the funds for the rejected payment will be returned to your account almost immediately, and you will also receive a notification. The notification could be sent through secure message in NetBanking, SMS or email depending on how your contact details were recorded in our system.

Staying Scam Aware

The more you know, the better prepared you’ll be:

  • Osko will never contact you directly.
  • Osko will never ask you to send money or share your account details.
  • Emails or text messages claiming to be from Osko are a scam.

If you believe you have been scammed, please contact us.

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Steve Distant was very efficient, explained the process of changing banks and refinancing our loans very well. He was always available to answer questions and help at any time. Great service! I had some issues setting up fund transfers to other institutions so went to the local branch. The manager at Murwillumbah was delightful, listened carefully, understood the issue and suggested I set up the transfers in net banking rather than the app. This worked! The call centre staff have also been very helpful, happy to listen and help and very human in their interactions. Their advice has been excellent. We are extremely pleased with the individual, local branch and call centre services. Hopefully I won’t need to take up their time anymore now that I’ve mastered the SCCU banking processes. Thank you!
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