Christmas

Opening Hours

We will be closed Christmas & New Years on the following public holidays:

Closed: 25th and 26th of December (Thurs, Fri)
Closed: 1st of January (Thurs)

Merry Christmas and Happy New Year!

 Call 1300 360 744

Monday to Friday, 8:30am–5pm (Sydney time) for personal and business banking support.

Overseas? Call +617 5524 2411

Lost or stolen card (Aus)? Call 1800 621 199

Lost or stolen card (overseas)? Click here.

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Contact Us Online

Using the Mobile App: Make sure you’re using the latest version of our app.

  1. Tap the envelope icon at the top of the home screen
  2. Send us a message and we’ll get back to you!
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where is SCCU located?

Find Us

Prefer to come in for a chat? We love a visit and being able to help you in person. We have 6 locations to choose from in the Northern Rivers and are open from 9am – 5pm Monday to Friday.

Our Postal Address: PO Box 1602, Kingscliff NSW 2487.

We regularly monitor mail to ensure your enquiries and documents are handled promptly.

Find Us

Prefer to chat? We’ll call you!

Simply fill out the form and one of our local team members will give you a call back.

Need more assistance?

National Relay Service

If you are deaf or have a hearing or speech impairment, the National Relay Service (NRS) can help you to talk to us over the phone. Contact the NRS on a number below and ask for 1300 688 825:

  • TTY – call 133 677 and ask for
  • Speak & listen – call 1300 555 727
  • SMS relay – text 0423 677 767

National Translating and Interpreting Service

If English isn’t your first language, you can speak to us using an interpreter by calling the National Translating and Interpreting Service on 131 450 and asking for 1300 688 825.

Learn More

contacting SCCU

Financial Difficulty

We understand that life doesn’t always go to plan. If you’re experiencing financial difficulty – whether due to illness, job loss, natural disaster or another unexpected event – our team is here to help. Reach out early so we can work through it together

 

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Financial Difficulty

Scams & Security Hub

Your security is our priority. We have strong measures in place to help protect you, but staying alert is just as important. If you notice anything unusual on your account, please contact us straight away so we can help.

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Scams & Security Hub

Feedback and Complaints

Whether it’s a compliment, suggestion or complaint, read our Customer Feedback and Complaints Guide below. We’re here to listen and resolve things fairly and promptly.

Find Out More
Feedback and Complaints

Join our SCCU community along with thousands of customers who love our easy to understand banking services and caring customer approach.

Stay Up to Date

See all Blogs
5 mins
Understanding Elder Financial Abuse
Financial Abuse,  Elderly Financial Abuse,  Elderly

Sometimes the hardest conversations are the most important ones. Staying alert and talking about elder financial abuse isn’t easy, but it crucial to protecting the financial wellbeing of those who might be too vulnerable to protect themselves. Whether it’s a family member, a trusted friend, or even a stranger,...

Sometimes the hardest conversations are the most important ones. Staying alert and talking about elder financial abuse isn’t easy,...

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5 mins
Recognising and Recovering from Financial Abuse
Financial Abuse,  Elderly Financial Abuse

Taking back control starts with understanding what financial abuse is and how it can impact your life. Financial abuse happens when someone limits your access to money or controls your financial decisions, often leaving you without independence. It’s a form of domestic and family violence that can affect anyone, regardless...

Taking back control starts with understanding what financial abuse is and how it can impact your life. Financial abuse happens...

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5 mins
Power of Attorney: Your Guide to Planning Ahead
Power Of Attorney,  Elderly,  Financial Hardship,  Financial Literacy,  Financial Planning

Life doesn’t always go to plan. Illness, injury, or age-related changes can make it hard, or even impossible, to manage your finances or make important decisions. That’s why planning matters. Putting a Power of Attorney (POA) or Enduring Power of Attorney (EPOA) in place gives you peace of mind knowing...

Life doesn’t always go to plan. Illness, injury, or age-related changes can make it hard, or even impossible, to...

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2 mins
Notice of Annual General Meeting
SCCU AGM

Southern Cross Credit Union Ltd ABN 82 087 650 682 Notice of Annual General Meeting The Annual General Meeting of Southern Cross Credit Union Ltd will be held on 25th November 2025 at the Credit Union’s Corporate Service Centre, Corner Pearl and Turnock Streets Kingscliff commencing at 4pm. The business of the...

Southern Cross Credit Union Ltd ABN 82 087 650 682 Notice of Annual General Meeting The Annual General Meeting of Southern Cross...

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Blogs and Resources
As COVID hit some 3 years ago, I approached SCCU to re-align our financial position at both a personal and professional level with our business. Not only were your team receptive but with the assistance of SCCU not only did we make our way through COVID closures, but due to the support of SCCU we have evolved into an extremely sound business, and I would suggest a success story of the community banking that SCCU continues to deliver. Thank you for the support you offer to us as a local business and us as a local family of the area. Thank you, the entire team, at SCCU for being such an awesome part of the community whilst also being a great business to align with.
Jason
Working with Steve has been an absolute pleasure! He is very professional yet is able to bring a personal touch to the banking and loan process. We always feel like we are kept up to date with requirements and processes and Steve is always willing to explain everything in a user-friendly yet professional manner. He has been amazing to work with for our financial needs and would highly recommend his services to friends, family, and colleagues.
Kylie Taylor
We are writing to compliment SCCU for the excellent care, efficiency and exceptional customer service which we have received over the past many months of our build from Emma Northcott. Emma has combined professionalism, attention to details, accuracy, excellent communication and helpful consideration in managing our loan and the periodic payments requested by the builder. In our opinion she has gone above and beyond what we would have expected from a Lending Operations Specialist, and her handling of our account will highly contribute to our recommendations of SCCU to friends and family. Thanking you sincerely
Stan and Zetta Michaels