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Our Approach to Governance

At SCCU, good governance means doing the right thing – always. We’re committed to being transparent, accountable, and acting with integrity across every part of our organisation. All while honouring our Credit Union ethos to care for our people, customers and community.

We follow clear frameworks to manage risk, compliance, and finance, and we strictly adhere to all relevant laws and regulations. As part of the Customer Owned Banking Code of Practice, we hold ourselves to the highest standards of ethical business and service.

Protecting your data is a top priority. We take a proactive approach to security, including regular testing and monitoring, to make sure your information is safe and handled with responsibility.

 
  • Customer-Owned

    We’re an unlisted, Public Company and as a Customer Owned Financial Institution, our customers are our shareholders.

  • Our Board

    Our Board is made up of five independent, non-executive directors and one executive director. Each board member and their activities are governed by our constitution. The Board is responsible for our corporate governance including monitoring SCCU on behalf of our customers and meets at least eight times per year.

    Meet our Board

  • Board Committees

    The board operates several committees to ensure responsibilities to our constitution and corporate governance are met.

    • Risk Committee
    • Audit Committee
    • Remuneration Committee
    • Directors Nomination Committee
  • Regulators

    As a financial institution, our main regulator is the Australian Prudential Regulation Authority (APRA). APRA oversees the banking and financial services industry, including compliance with the Banking Act 1959 (Cth) and APRA’s Prudential Standards.

    We are also regulated by:

    • The Australian Securities and Investments Commission (ASIC), which oversees compliance with the Corporations Act 2001 (Cth) (including Part 2 regarding consumer protection in relation to financial services), the National Consumer Credit Protection Act 2009 (Cth), and the terms of our Australian Credit Licence and Australian Financial Services Licence; and
    • The Australian Transaction Reports and Analysis Centre (AUSTRAC) which oversees the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
  • Auditing

    We conduct internal quarterly audits and the results are reported to the Board. We engage internal and external auditors –

    • BDO Audit Pty Ltd are our internal auditors
    • Grant Thornton are our external auditors

Join our SCCU community along with thousands of customers who love our easy to understand banking services and caring customer approach.

Consumer Data Right

Consumer Data Right (CDR) legislation, known as Open Banking, is intended to provide greater choice and control for Australians over how their data is used and disclosed.

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Consumer Data Right

Financial Claim Scheme

We meet the same strict standards as all Australian financial institutions, under the Banking Act with oversight by the Australian Prudential Regulation Authority (APRA).

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Financial Claim Scheme

Our Promises - COBCOP

Our key promises to our customers in alignment with the Customer Owned Banking Code of Practice (COBCOP).

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Our Promises - COBCOP

Prudential Disclosures

Our prudential disclosures highlight what we have been doing in recent years including financial performance and business improvements.

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Prudential Disclosures

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As COVID hit some 3 years ago, I approached SCCU to re-align our financial position at both a personal and professional level with our business. Not only were your team receptive but with the assistance of SCCU not only did we make our way through COVID closures, but due to the support of SCCU we have evolved into an extremely sound business, and I would suggest a success story of the community banking that SCCU continues to deliver. Thank you for the support you offer to us as a local business and us as a local family of the area. Thank you, the entire team, at SCCU for being such an awesome part of the community whilst also being a great business to align with.
Jason
Working with Steve has been an absolute pleasure! He is very professional yet is able to bring a personal touch to the banking and loan process. We always feel like we are kept up to date with requirements and processes and Steve is always willing to explain everything in a user-friendly yet professional manner. He has been amazing to work with for our financial needs and would highly recommend his services to friends, family, and colleagues.
Kylie Taylor
We are writing to compliment SCCU for the excellent care, efficiency and exceptional customer service which we have received over the past many months of our build from Emma Northcott. Emma has combined professionalism, attention to details, accuracy, excellent communication and helpful consideration in managing our loan and the periodic payments requested by the builder. In our opinion she has gone above and beyond what we would have expected from a Lending Operations Specialist, and her handling of our account will highly contribute to our recommendations of SCCU to friends and family. Thanking you sincerely
Stan and Zetta Michaels