Below are the most common ways to access your money with SCCU including FAQ’s and Security Info.
Add and Edit Payees and Biller details
When viewing your accounts, select ‘Manage Payees’ in the ‘Payments’ menu, tap the Payee or Biller you’d like to edit and follow the prompts.
View SCCU Products
Select the Products tile to view information about SCCU products and services.
Saving for a holiday? A wedding? A new home? Set up a savings goal and stay on track!
Set up a Quick Balance
View the balance of a nominated account without logging in by double tapping on the ‘View Accounts’ tile on the homepage. You can set this up by selecting ‘Settings’ in the menu from the left navigation on iPhones, or via the menu on the left navigation on Android.
Change your PIN and temporarily lock/unlock your cards or order a replacement card with a single tap.
I’ve forgotten my password.
Contact us on 1300 360 744 or 02 6672 2744 during business hours (Mon-Tues, Thu-Fri 9am-5pm, Wed 9:30am-5pm) and we will provide you with a temporary password. To restore complete security you will be required to change the temporary password on your first visit to the site.
Can I open accounts online?
Yes, you can open Transaction and Savings accounts online via NetBanking. Once you have logged in simply go to Accounts in the top menu, select New Savings Account and follow the instructions.
I need to activate my debit card.
You can now activate your debit card online. Log in to NetBanking and go to Services & Help in the Top Menu, select Card Activation and enter the details of your card
When I go to the login page, it just comes up blank. How can I login?
Try using a different browser, for example, Mozilla Firefox. You may also need to adjust your privacy settings, see below.
When I try to login a message immediately says my session has expired.
Your privacy settings may be set too high. The privacy setting determines how cookies are handled on your computer. If you have changed your privacy settings from the default medium setting, you will need to go back into Internet Options and change the settings back to default. The login page and password function should then operate correctly.
I can’t download my account statement.
Statement downloads use a popup window. You must adjust your browser settings to enable popups from the NetBanking site.
How much can I transfer through NetBanking?
To limit the potential impact of fraudulent transactions NetBanking is limited to $5,000 per day. To increase this amount you will need to use enable a security token to access your account. Find out more by calling us on 1300 360 744 or 02 6672 2744 between 9.00am and 5.00pm Monday, Tuesday, Thursday and Friday, and 9.30am and 5.00pm Wednesday (Public Holidays excepted).
Still experiencing difficulties?
If you are still experiencing difficulties using NetBanking, please call us on 1300 360 744 or 02 6672 2744
Card lost or stolen?
Think your card may be lost or stolen? Call 1800 621 199 (Australia Only). Overseas? Find the number you need here.
VISA Checkout is a secure way to conveniently pay online.
Speed through online checkouts by clicking the VISA Checkout button and sign in with your email address and password. Just confirm your payment preferences, click pay and you’re done!
With VISA Checkout you can use your VISA Debit or any other major credit or debit card through a single service.