This awards season has been an incredible milestone for Southern Cross Credit Union. Across the 2025 Tweed and Ballina Shire Business Excellence Awards we were honoured to receive six awards. This recognition we’re incredibly proud of. Not only for what it says about our Credit Union, but for what it reflects about the people we serve and the community we are part of.
But how did we get here?
Each award is a reflection of the strategy we’ve set, the culture we’ve nurtured, and the services we’ve worked hard to deliver. But more than that, it’s about the values we live every day. Trust, care, and responsibility. These wins are shared with you, our customers, because your support and belief in what we do make it all possible.
We’re excited about what’s ahead, and we remain committed to growing with you and for you.
Employer of Choice
We’ve always believed that customer experience starts with a strong employee experience. Some of our team members have been with SCCU for over 50 years, and that level of commitment doesn’t happen by chance. It’s the result of ongoing investment in our people – from wellbeing initiatives and professional development pathways, to fostering a workplace where everyone feels valued and connected to a shared purpose.
Receiving this award confirms what we see every day: when our team feel supported, our customers feel it too. That connection is at the heart of everything we do.
Excellence in Large Business
These honours speak to something we know matters deeply in banking: strength and stability.
This recognition reflects our ability to grow sustainably, while remaining resilient ensuring we are equipped to support our customers through all economic conditions. Behind the scenes, that has meant disciplined governance, ongoing reinvestment in our digital capabilities, and maintaining strong financial performance, and through it all, we have stayed true to our community roots.
For customers, it means peace of mind. You’re banking with an organisation large enough to withstand challenges, but small enough to know your name.
Excellence in Business & Professional Services
This recognition is about more than banking products – it’s about partnership. Over the past year, we’ve worked closely with small businesses, first home buyers, and community organisations to provide tailored solutions that meet real needs. From designing specialised lending support for flood-affected customers, to promoting financial education to help locals thrive, this award reflects our commitment to be more than a service provider. We are here to enable progress, resilience and opportunity.
Excellence in Customer Service
Winning this award is especially meaningful to us because as SCCU, service is personal. It’s in the face-to-face conversations, the follow-up phone calls, and the time we take to explain complex decisions in simple clear language. These everyday actions of our frontline teams build trust one interaction at a time.
As our CEO shared: “This recognition is testament to the amazing culture we’ve built together and the dedication each of you brings to your role.”
Winning these awards isn’t about the trophies. They are confirmation that a purpose-driven, community-first approach to banking can deliver excellence at every level, for employees, for customers, and for the broader Northern Rivers community.
They are also a reminder of why we do what we do: to provide stability, to care for our people, and to create lasting impact in the place we call home.
And the journey continues. We’re proud to share that SCCU is now a finalist at the Northern Rivers Regional Awards, and we look forward to showcasing how community banking can continue to lead with both heart and strength.
Thank you for supporting your award-winning Credit Union.
Disclaimer: Southern Cross Credit Union Ltd 82 087 650 682 AFSL 241000 Australian Credit Licence 241000. Any advice is general advice only and does not take into account your objectives, financial position or needs (your ‘circumstances’).
