Everyone banks differently, and with SCCU, you've got options for how you access your money. Whether it's tap and go, keeping track using the app or staying informed with the security alerts, below are the most common ways to help you with your banking.
Add and Edit Payees and Biller details
When viewing your accounts, select ‘Manage Payees’ in the ‘Payments’ menu, tap the Payee or Biller you’d like to edit and follow the prompts.
View SCCU Products
Select the Products tile to view information about SCCU products and services.
Saving for a holiday? A wedding? A new home? Set up a savings goal and stay on track!
My Face ID no longer works on this upgrade
When downloading new Version, you will need to uninstall and re-install the App, as Face-ID is now a separate feature and setting.
How do I know if I’m logged in
If your welcome screen says “Welcome name” with a last login time and date, and a ‘logout’ button you are logged in – simply navigate to the main menu or quick access buttons at the bottom of the screen to manage your banking.
I cannot progress past the ‘login’ page
Try to uninstall and re-install the App. If this does not fix the error please call our customer service centre. This error is occurring primarily for customers with an Alphanumeric (SURNAMEXX) rather than a numeric login (Customer Number).
Do I need my customer number and password to reinstall?
Yes, you will need your Netbanking login details. You can call our customer service centre if you’re having any trouble with logins
I’ve forgotten my password.
Contact us on 1300 360 744 or 02 6672 2744 during business hours (Mon-Tues, Thu-Fri 9am-5pm, Wed 9:30am-5pm) and we will provide you with a temporary password. To restore complete security you will be required to change the temporary password on your first visit to the site.
Can I open accounts online?
Yes, you can open Transaction and Savings accounts online via NetBanking. Once you have logged in simply go to Accounts in the top menu, select New Savings Account and follow the instructions.
I need to activate my debit card.
You can now activate your debit card online. Log in to NetBanking and go to Services & Help in the Top Menu, select Card Activation and enter the details of your card
When I go to the login page, it just comes up blank. How can I login?
Try using a different browser, for example, Mozilla Firefox. You may also need to adjust your privacy settings, see below.
When I try to login a message immediately says my session has expired.
Your privacy settings may be set too high. The privacy setting determines how cookies are handled on your computer. If you have changed your privacy settings from the default medium setting, you will need to go back into Internet Options and change the settings back to default. The login page and password function should then operate correctly.
I can’t download my account statement.
Statement downloads use a popup window. You must adjust your browser settings to enable popups from the NetBanking site.
How much can I transfer through NetBanking?
To limit the potential impact of fraudulent transactions NetBanking is limited to $5,000 per day. To increase this amount you will need to use enable a security token to access your account. Find out more by calling us on 1300 360 744 or 02 6672 2744 between 9.00am and 5.00pm Monday, Tuesday, Thursday and Friday, and 9.30am and 5.00pm Wednesday (Public Holidays excepted).
Still experiencing difficulties?
If you are still experiencing difficulties using NetBanking, please call us on 1300 360 744 or 02 6672 2744
Visa Debit Card
Card lost or stolen?
Think your card may be lost or stolen? Call 1800 621 199 (Australia Only). Overseas? Find the number you need here.
VISA Checkout is a secure way to conveniently pay online.
Speed through online checkouts by clicking the VISA Checkout button and sign in with your email address and password. Just confirm your payment preferences, click pay and you’re done!
With VISA Checkout you can use your VISA Debit or any other major credit or debit card through a single service.
To help you better asses if these products are right for you please reach out to our team or read through our Target Market Determinations (TMD), designed to help you make an informed decision that is consistent with your objectives, financial situations and needs.
Latest Security Alerts
We want you to feel safe, secure and in control. Visit the SCCU Security Centre to learn more about safeguarding your data and what we’re doing to protect you, your accounts and your money.SCCU Security Centre