At SCCU, we are here to support our customers and our community in times of need. If you have been impacted by the recent disaster  and require financial hardship assistance please contact our team on 1300 360 744 who are ready to listen and willing to assist.

Support options that are currently available to our customers affected by the disaster include:

  • Deferral of loan repayments
  • Interest Only repayment options
  • Loan restructuring  options
  • Waiver of certain fees and charges
  • Early access to Term Deposit funds with no redemption fees.
  • Lost or damaged Visa cards and/or cheque book replacements at no charge.

The Australian Government also have a range of Disaster Recovery Payments and Allowances that may be available to you please visit

Allianz insurance customers

If you have been affected by flooding and need to lodge a claim, the Allianz claims team is ready to help. If you have experienced damage it is a good idea to lodge a claim as soon as possible. Allianz customers can lodge their claim at or by calling 1300 555 030.

If you’re experiencing financial hardship, put your hand up, let us know and we’ll see how we can help. You’re not on your own; In fact it’s not uncommon to experience temporary difficulty in repaying a loan when circumstances change because of an unexpected event like injury or illness, losing your job or a relationship breakdown. The best thing you can do is let us know as soon as you’re aware repayments will become an issue and we’ll work with you to try and make life a little easier. If you’d like, you can also access a free independent financial counselling service through the Australian Securities & Investments Commission (ASIC) on 1800 007 007.


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