Our Social Responsibility statement informs how we create and maintain value for our customers, team members, our community and environment.

  • Our Commitment to Customers

    We’re committed to helping our customers realise their dreams for the future.

    We seek to understand their current and future needs to assist in improving financial well-being, request feedback and strive to offer exceptional service at every touch point. We are genuine in our approach to ensure our customers are valued and truly matter.

  • Our Commitment to Our Team Members

    We’re committed to providing a supportive, safe and respectful work environment where learning and development opportunities are embraced.

    Our employment conditions and benefits are designed to attract good people, build our experience and knowledge base and provide opportunities for our team to develop their skills and careers. We commit to maintaining high standards in the areas of equal employment opportunities, diversity, employee satisfaction, recruitment and retention, training, health and wellbeing strategies and remuneration.

    Our goal to be an employer of choice in the place we all call home.

  • Our Commitment to Our Community

    We’re committed to the people, place and spirit that form our community. We understand that communities comes in all sizes and work hard to support everyday people and grass roots groups, through to regional causes and national programs.

    We seek to form true partnerships and use our network to connect others for the betterment of all. As a local business, we are a reflection of those around us, helping support the place we call home with monetary and in-kind support that makes a difference.

  • Our Commitment to Sustainability

    We’re committed to making a positive impact for a more sustainable future and demonstrate what it means to care about people and place, through actions that reflect our mutual ethos. We seek to continuously grow our knowledge, inspire others and share our progress in addressing the environmental, social and economic challenges that are most material to our people, customers and communities.

  • Our Commitment to Corporate Governance

    We’re committed to maintaining a transparent and accountable approach to corporate governance across all areas of our organisation. This is supported through robust governance frameworks in the areas of Risk, Compliance and Finance. We are dedicated to conducting business in strict compliance with applicable laws and with the highest standards of personal and corporate integrity. These standards are defined in the Customer Owned Banking Code of Practice.

    In an era where data security is at the forefront of people’s minds we proactively ensure we manage people’s data appropriately including conducting regular, rigorous security and penetration testing.

Club Lennox & SCCU partner up to support largest regional mental health unit in NSW

Thanks to the efforts of the annual Club Lennox Christmas Tree fundraising drive and Southern Cross Credit Union (SCCU), a cheque for over $3,800 has been presented to Our Kids - Northern Rivers Children's Health Fund. Receiving the cheque on behalf of Our Kids, Fundraising Coordinator Rebekka Battista said With restrictions...

Thanks to the efforts of the annual Club Lennox Christmas Tree fundraising drive and Southern Cross Credit Union (SCCU),...

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Banking Re-imagined has Arrived in Lismore & Mullumbimby

Australia’s Mutual Lender of the Year, Southern Cross Credit Union (SCCU) has re-opened the doors to their redesigned Lismore and Mullumbimby Financial Service Centre (FSC) and it’s catching local attention. At a time when many have had to pull back on spending, SCCU is doing the opposite. Reinvesting into the...

Australia’s Mutual Lender of the Year, Southern Cross Credit Union (SCCU) has re-opened the doors to their redesigned Lismore...

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Australia’s Mutual Lender of the Year awards $60K in Community Grants

Southern Cross Credit Union have today announced the six successful recipients of this year's Community Grants program, awarded to families, community groups and small business. After opening up the program beyond Community Groups, the local Credit Union received a record-breaking175 applications and over 5000 community votes, generating more public interest than...

Southern Cross Credit Union have today announced the six successful recipients of this year's Community Grants program, awarded to families,...

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A look at our 2020 Community Goals Partners – Australian Seabird Rescue Edition!

Australian Seabird Rescue (ASR) is a grass-roots community group with a passion for coastal wildlife rescue and conservation. With branches along the coastline of New South Wales and sister-groups around the country, ASRs strategic objective is to reduce the human impact on wildlife through rescue, research and education. ASR members...

Australian Seabird Rescue (ASR) is a grass-roots community group with a passion for coastal wildlife rescue and conservation. With branches...

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