Corporate Social Responsibility & Commitment

We’re committed to helping our customers realise their dreams for the future.

We seek to understand their current and future needs to assist in improving financial well-being, request feedback and strive to offer exceptional service at every touch point. We are genuine in our approach to ensure our customers are valued and truly matter.

We’re committed to providing a supportive, safe and respectful work environment where learning and development opportunities are embraced.

Our employment conditions and benefits are designed to attract good people, build our experience and knowledge base and provide opportunities for our team to develop their skills and careers. We commit to maintaining high standards in the areas of equal employment opportunities, diversity, employee satisfaction, recruitment and retention, training, health and wellbeing strategies and remuneration.

Our goal to be an employer of choice in the place we all call home.

We’re committed to the people, place and spirit that form our community. We understand that communities comes in all sizes and work hard to support everyday people and grass roots groups, through to regional causes and national programs.

We seek to form true partnerships and use our network to connect others for the betterment of all. As a local business, we are a reflection of those around us, helping support the place we call home with monetary and in-kind support that makes a difference.

We’re committed to making a positive impact for a more sustainable future and demonstrate what it means to care about people and place, through actions that reflect our mutual ethos. We seek to continuously grow our knowledge, inspire others and share our progress in addressing the environmental, social and economic challenges that are most material to our people, customers and communities.

We’re committed to maintaining a transparent and accountable approach to corporate governance across all areas of our organisation. This is supported through robust governance frameworks in the areas of Risk, Compliance and Finance. We are dedicated to conducting business in strict compliance with applicable laws and with the highest standards of personal and corporate integrity. These standards are defined in the Customer Owned Banking Code of Practice.

In an era where data security is at the forefront of people’s minds we proactively ensure we manage people’s data appropriately including conducting regular, rigorous security and penetration testing.

Constitution 2021