Rachael Batchelor is a Southern Cross Credit Union (SCCU)
Premium Banker, looking after customers along the Tweed Coast. From investment loans, loan top ups, refinancing and everything in between, Rachael can assist you with your home loan needs.
Starting her career early at Westpac, Racheal brings with her over twenty years of experience and industry knowledge. Having led, mentored and coached teams as a branch manager, she now enjoys helping those looking at home ownership as an expert in residential home lending. With such diverse experience behind her, Rachael is able to help people navigate the pitfalls that so often happen when customer-first thinking isn’t front of mind. It’s one of the reasons she loves her jobs and gets to enjoy those special moments when someone steps into their new home. She knows the path is different for everyone and has also helped a lot of customers transition to SCCU, having been let down by others.
One of her favorite moments has been helping a husband and wife team secure their ‘dream home’ after missing out following a poor experience with another financial provider had left them feeling anxious and wary of the process of securing a home loan. Through Rachael’s innate desire to help customers and just listen, she was able to turn this experience around. They’re now equipped with the right home loan solution and know they can count on SCCU if they ever need help.
“We just wanted to write a quick email to let you know how happy we have been with the process of our home loan application. Rachael has been outstanding! Nothing has ever been too much for her and she has answered every question we have thrown at her (there have been a lot!). Buying a home is always stressful and she has made this process so much smoother and kept us informed the whole time. She has gone over and above. We would highly recommend Rachael and SCCU to everyone that we cross paths with that asks about home loans.”
S & P. Carrington
In her role as Home Lending Specialist Rachel puts the customer and the community at the heart of everything she does. Whether it be first home buyers who need guidance and information for every step of the process, or the astute investor, Rachael doesn’t hesitate to go the extra mile when it comes to providing unrivaled service. It’s more than just a transaction, it’s about helping customers to realise their dreams.
After spending years at a ‘big bank’, Rachael now enjoys the chance to stay truly focused on people and community at SCCU, and finds this incredibly rewarding. She’s taken the Credit Union ethos with gusto and has developed many strong relationships with local community groups including:
- Kingscliff /Cudgen Surf club
- Cabarita Surf club
- Kingscliff Beach Bowls Club
- Tweed/ Kingscliff Netball
- Tweed United Soccer
‘We recently approached Southern Cross Credit Union to investigate the refinancing of three home loans. We were referred to SCCU by our Local Surf Club – Cudgen Headland Surf Life Saving Club through the Community Rewards Partnership that they had recently entered into. We had been dealing with a couple of the ‘big four’ banks for the past 20 years.
The thought of refinancing was quite daunting and stressful. However, we cannot praise the team at SCCU enough for their support and understanding in guiding us through the process. Home Loan Specialist Rachael Batchelor is undeniably the most professional, friendly and approachable individual we have ever encountered in banking. Her commitment to navigating us through the process of refinancing was excellent and could not be faulted. From our initial meeting, though regular emails and phone calls to the final signing of documentation, everyone at SCCU was a pleasure to deal with.
We are very happy with our move to SCCU and are looking forward to a long and prosperous relationship. We would encourage everyone to evaluate their current situation and give SCCU a call, you will not be disappointed. SCCU made banking personal again.”
As well as developing trusted partnerships with these local groups, Rachael and team members across SCCU don’t hesitate to roll up their sleeves and volunteer time at their events, like surf carnivals, whenever they need more help on the ground. Rachael and the team are happy to support local community groups however they can.
Rachael and teammate Tara, (Branch Manager at Tweed Heads), are also the creators of the professional networking ‘supergroup’ for women after identifying a gap in the local landscape and a need to support female leaders. The ‘supergroup’ meets regularly to connect women from Kingscliff and surrounding areas, across a range of industries and expertise. The group also attends Women in Business functions together, and aim to empower others looking to strive.
Rachael also enjoys sharing her knowledge and representing SCCU, and was one of the keynote speakers at the iOnTheFuture5 ‘Into the Deep’ event. The event itself attracted 550 teachers from 120 schools and featured Larry Rosenstock, Founder/CEO High Tech High USA and Libby Woodfin, Director of Publications EL Education.
When Rachael isn’t at work she enjoys time with her two boys and her husband. Her youngest loves to play football and cricket, and the eldest, loves to mountain bike in the state forests. ‘Needless to say, she’s always up for a coffee, welcoming the caffeine and shares her time between Tweed, Kingsliff and Cabarita, so if you’re in the area – pop in!