Protect your home inside and out from loss or damage caused by one or more of 11 insured events.

Why Choose Buildings & Contents Insurance?

 

  • 24/7 emergency claims assistance
  • Pay by the month at no extra cost6
  • Save up to 10% on your first year’s premium when you purchase a new policy online1,4
  • Combine your building and contents cover to receive up to 10% discount on your premium2,4

Get protection for your home buildings and your contents by combining buildings and contents covers on the one policy. If you take both Buildings and Contents insurance here’s how they can work together if the unexpected occurs:

  • Your house burns down. You could lose all your buildings, and everything in them. With adequate sums insured under Buildings and Contents covers, you could rebuild and replace your insured belongings.
  • A fire damages your kitchen. You could repair or rebuild built-in damaged parts of your kitchen, such as benchtops, with Buildings cover. Then you could replace damaged items like blinds and kitchenware under your Contents cover.
  • A thief smashes your window, breaks the lock and steals your belongings. You can fix the window and lock through your Buildings cover and replace the items that were stolen under your Contents cover.

Plus, you will only have to pay the applicable excess(es) once in respect of any single claim if your buildings and contents are damaged by the same insured event.

Buildings insurance is designed to protect the physical structures and fixtures that make up your home buildings: from the house itself, to your garage, fences and paved driveways – even built-in appliances like hot water systems, air-conditioners and more.

Contents insurance protects the belongings you have at the insured address: from your furniture, carpet and appliances to your BBQ and even your clothes, shoes and handbags. So, if any of the insured events happen during the period of insurance, we’ll generally pay to repair or replace your contents – up to the policy limits.

The better you understand your policy, the easier it will be if you ever have to claim. Below is a limited summary of the benefits of a building and contents insurance policy. For full details, of the terms, conditions, limits and exclusions that apply please read the Product Disclosure Statement (PDS), any applicable supplementary PDS and the Home Buildings and Home Contents Key Fact Sheets (KFS) before making a decision to purchase the insurance. Select the cover to suit your needs (effective 18 November 2019).

Features & Benefits

Buildings & Contents Insurance

Rebuilding and professional fees
If you need to rebuild your home after total loss or damage, Allianz will help pay the reasonable costs of architects, engineers, surveyors and solicitors up to $5,000.
Cover for the unexpected
Protection for out of the ordinary but devastating events such as fire, storm and burglary.
Cover for storm damage
Rest easy, within the first 72 hours following a storm, Allianz have got you covered for loss or damage caused by soil movement, landslide, mudslide or subsidence caused by a storm.
Making your buildings environmentally friendly
If your buildings are totally destroyed and need to be rebuilt, in addition to your buildings sum insured, Allianz will pay up to $5,000 to help you make the new buildings more environmentally friendly.
Alternative accommodation for you and your pets
If your Building or Contents are damaged by an insured event during the period of insurance to such an extent that you can’t live in your home buildings, Allianz pay the additional costs for temporary accommodation for you up to 10% of the building or contents sum insured (as applicable) and up to $500 for temporary accommodation for your pets in a commercial boarding establishment.
Replacement locks
Allianz will cover the cost, up to $1,000, to replace the locks or cylinders of any external door or window following an actual or attempted theft or burglary if the key is stolen or you believe the key has been copied
Vandalism or malicious damage
You are covered for loss or damage caused by vandalism or a malicious act.
Debris removal
In addition to your buildings sum insured, Allianz will pay up to 10% of your building and/or contents sum insured for the removal of debris from the damaged or destroyed part of the buildings.
Legal liability
Allianz will cover your legal liability up to $20 million for payment of compensation relating to death, bodily injury or illness, and/or physical loss of or damage to property.
24/7 emergency claims assistance
When you need to make a claim Allianz are there for you with a 24 hour claims line, helping you get back on track again as soon as possible.
Cover when you’re moving house
Allianz will cover your contents for loss or damage caused by an insured event both at your new and old address for up to 14 days after you first start to move. No cover is provided for loss or damage whilst contents are in transit (unless you have Accidental damage cover).

Buildings & Contents Insurance

Rebuilding and professional fees
If you need to rebuild your home after total loss or damage, Allianz will help pay the reasonable costs of architects, engineers, surveyors and solicitors up to $5,000.
Cover for the unexpected
Protection for out of the ordinary but devastating events such as fire, storm and burglary.
Cover for storm damage
Rest easy, within the first 72 hours following a storm, Allianz have got you covered for loss or damage caused by soil movement, landslide, mudslide or subsidence caused by a storm.
Making your buildings environmentally friendly
If your buildings are totally destroyed and need to be rebuilt, in addition to your buildings sum insured, Allianz will pay up to $5,000 to help you make the new buildings more environmentally friendly.
Alternative accommodation for you and your pets
If your Building or Contents are damaged by an insured event during the period of insurance to such an extent that you can’t live in your home buildings, Allianz pay the additional costs for temporary accommodation for you up to 10% of the building or contents sum insured (as applicable) and up to $500 for temporary accommodation for your pets in a commercial boarding establishment.
Replacement locks
Allianz will cover the cost, up to $1,000, to replace the locks or cylinders of any external door or window following an actual or attempted theft or burglary if the key is stolen or you believe the key has been copied
Vandalism or malicious damage
You are covered for loss or damage caused by vandalism or a malicious act.
Debris removal
In addition to your buildings sum insured, Allianz will pay up to 10% of your building and/or contents sum insured for the removal of debris from the damaged or destroyed part of the buildings.
Legal liability
Allianz will cover your legal liability up to $20 million for payment of compensation relating to death, bodily injury or illness, and/or physical loss of or damage to property.
24/7 emergency claims assistance
When you need to make a claim Allianz are there for you with a 24 hour claims line, helping you get back on track again as soon as possible.
Cover when you’re moving house
Allianz will cover your contents for loss or damage caused by an insured event both at your new and old address for up to 14 days after you first start to move. No cover is provided for loss or damage whilst contents are in transit (unless you have Accidental damage cover).
Optional Covers

Buildings & Contents Insurance

Add any of these optional covers for an additional premium and greater cover.
Accidental damage
The accidental damage cover option helps protect you in the event of accidental unexpected mishaps that are caused unintentionally – giving you greater coverage for your home building and/or contents.
Portable contents
You can choose optional cover to protect your portable contents such as mobile phones, cameras and engagement rings in the event of theft or an accident at the insured address and when you take them out of your home, even when you are temporarily outside Australia for up to 120 continuous days in any period of insurance.
Motor burnout
The Motor burnout option covers you if an electrical current damages your household electrical motors.
Flood cover
Flood cover may be available as an optional cover to your buildings and/or contents. A 72 hour exclusion period applies.
Domestic workers’ compensation cover
Cover for a domestic worker (e.g. gardener or cleaner), if they are injured while working for you at the insured address. Only available in ACT, WA and TAS.
Add any of these optional covers for an additional premium and greater cover.

Buildings & Contents Insurance

Accidental damage
The accidental damage cover option helps protect you in the event of accidental unexpected mishaps that are caused unintentionally – giving you greater coverage for your home building and/or contents.
Portable contents
You can choose optional cover to protect your portable contents such as mobile phones, cameras and engagement rings in the event of theft or an accident at the insured address and when you take them out of your home, even when you are temporarily outside Australia for up to 120 continuous days in any period of insurance.
Motor burnout
The Motor burnout option covers you if an electrical current damages your household electrical motors.
Flood cover
Flood cover may be available as an optional cover to your buildings and/or contents. A 72 hour exclusion period applies.
Domestic workers’ compensation cover
Cover for a domestic worker (e.g. gardener or cleaner), if they are injured while working for you at the insured address. Only available in ACT, WA and TAS.
  • Home Insurance Calculators

    It’s up to you to decide the sums insured, and the type and level of cover that you want to take out. People generally want enough insurance to cover the property’s estimated replacement value. If you don’t have enough cover, you could end up having to cover some of the costs yourself. Remember, Allianz will only pay up to the amount of your loss or the sum insured, whichever is the lesser – so you should also be careful not to over insure. That’s why we’ve provided these calculators. They work as guides to help you estimate the replacement value of your home building and contents.

    Value My Home   Value My Contents

  • How to Claim

    Call Us

    • Call the Allianz claims lodgement hotline any time on 1300 555 030

     

    Claim Online

    • Simply complete an online claim form and submit at any time.
    • It’ll take about 10 minutes to complete the online claim form and once received, you’ll typically hear back from Allianz within two business days.

     

    Claim Now
  • Frequently Asked Questions

    What do I do if I need to make a buildings and/or contents insurance claim?

    Take all reasonable precautions to prevent further loss, damage or liability. Contact the police immediately to report any malicious damage, theft, attempted theft, burglary or loss of insured property. Contact the Claims Call Centre on 1300 555 030 and advise the Claims Consultant of what has happened: the Claims Consultant will help you through the home and contents insurance claims process

    Am I covered for Flood?

    Flood cover is an option on both Building and Contents in Home and Landlords policies. Please contact us to find out whether you are eligible for Flood cover. For full details of terms, conditions, limits and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement (PDS) any supplementary PDS and Home Buildings or Home Contents key facts sheet/s.

    I have changed the security on my property – do I need to let you know?

    If you are altering the security on your property you should inform us as it may change the conditions of your home insurance. This may affect your premium. You must tell Allianz immediately if, during the period of insurance you remove or stop using any security devices that were specifically required by us. If you don’t, Allianz may not pay a claim in whole or in part under the policy to the extent permitted by law.

    When Allianz receive this information, they may:

    • propose changes to the terms and conditions of your policy
    • charge you a higher premium
    • cancel your policy
    • decide not to offer to renew your policy.

    I’m about to install a new kitchen and renovate my bathroom – should I notify my insurer?

    You should tell Allianz immediately if during the period of insurance your building is in the course of construction or there are any alterations, additions,
    demolition, repairs to, or decorations of the buildings costing more than $75,000. If you don’t, Allianz may not pay a claim in whole or in part under the policy to the extent permitted by law.

    When Allianz receive this information, they may:

    • propose changes to the terms and conditions of your policy
    • charge you a higher premium
    • cancel your policy
    • decide not to offer to renew your policy.

    It is also important that you increase your sum insured to take into account any extensions or renovations to make sure you are adequately covered in the event of a home insurance claim.

    I have commenced using my home for business purposes – should I notify my insurer?

    You must tell Allianz immediately if, during the period of insurance you start using any part of your home building for business, trade or professional
    purposes (except for a home office). If you don’t, Allianz may not pay a claim in whole or in part under the policy to the extent permitted by law.

    When Allianz receive this information, they may:

    • propose changes to the terms and conditions of your policy
    • charge you a higher premium
    • cancel your policy
    • decide not to offer to renew your policy.

    What do I do if I rent my home out to tenants?

    If you’re renting your home out to tenants, cover is not available under Allianz Home and Contents Insurance through us unless you also live at the insured address. Allianz offer a product that has been specifically designed for landlords that you can consider instead.

    How much will I be covered for?

    It’s up to you to decide the sums insured, and the type and level of cover that you want to take out. People generally want enough insurance to cover the property’s estimated replacement value. If you don’t have enough cover, you could end up having to cover some of the costs yourself.
    Remember, Allianz will only pay up to the amount of your loss or the sum insured, whichever is the lesser – so you should also be careful not to over insure.

    What if I need help choosing the right amount of cover?

    To help you estimate the replacement value of your buildings and/or contents, you can use our Home Buildings and/or Home Contents replacement calculators.

    I run a business from home, can I get cover?

    You must tell us immediately if, during the period of insurance you start using any part of your home building for business, trade or professional
    purposes (except for a home office). If you don’t, Allianz may not pay a claim in whole or in part under the policy to the extent permitted by law.

    When Allianz receive this information, they may:

    • propose changes to the terms and conditions of your policy
    • charge you a higher premium
    • cancel your policy
    • decide not to offer to renew your policy.

    Which option do I need to cover my laptop, tablet, mobile phone or smart watch away from home?

    You can cover laptops, tablets, mobile phones, smart watches and other wearable technology away from the home under the Portable Contents optional cover. These items must be specified on your policy as Listed Portable Contents to be covered under this option. Allianz will not cover cracked glass or screens where this is the only damage to the item.

    Can I cover my bike and other sporting equipment away from home?

    Yes you can cover these under the Portable Contents optional cover as Unlisted Portable Contents. However, these items will not be covered while they are being used.

    How do I know if I have optional covers on my policy?

    You can apply to add these options to your policy when you start or renew it (or during your period of insurance by contacting us. If you’re not sure whether you have added these cover options, you can check your policy schedule.

    Will I be covered if my drone is damaged or stolen within my home?

    Drones and other remotely or autonomously piloted aircraft used for personal use are covered if lost or stolen within your property. They are not covered when in use, used for business or when they are not at the insured address.

  • The Little Details

    Southern Cross Credit Union, ABN 82 087 650 682 AFSL No 241000 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits and exclusions apply. Before making a decision, please consider the relevant Product Disclosure Statement available from the Southern Cross Credit Union website. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.

    1 Online Discount – Home A premium discount of up to 10% is applied to your first years premium when you buy a new home insurance policy online including the following optional covers (if applicable); Accidental damage, Flood, Motor Burnout and Portable Contents. This discount is not applied on renewal.

    2 Combined – Home & Contents A discount of up to 10% for combining Buildings and Contents covers on one policy is applied for Building and Contents, Motor Burnout and Accidental damage cover where applicable. The combined policy discount does not apply to the optional Flood or Portable Contents covers.

    3 NCB – When you take out a new policy, we calculate your No Claims Bonus based on your home or landlords (as applicable) insurance claims history. To qualify for the maximum No Claim Bonus of 30%, home insurance customers must have had no Building or Contents insurance claims in the preceding five years. Landlord customers must have had no Landlord insurance claims in the preceding 3 years. However, customers who have had claims may still qualify for a reduced No Claim Bonus.

    4 Minimum Premiums – If you are eligible for more than one discount, Allianz applies them in a predetermined order. This means any subsequent discount will be applied to the reduced premium amount after applying any prior discounts and the effect of the subsequent discount will be reduced. For example, the aggregate effect of applying two 10% discounts consecutively means that you will not see the full benefit of both these discounts. Discounts do not apply to taxes or government charges. Discounts do not apply to optional covers for Domestic Workers Compensation / Landlord Workers Compensation, and may not apply to other optional covers (if available and selected). Any discounts/entitlements may be subject to rounding and may only apply to the extent that any minimum premium is not reached.

    5 Excess Reduction – Not available when an additional compulsory excess or imposed excess applies. Minimum Premiums apply.

    6 Instalment Premiums – If you choose to pay your premium by instalments you do not pay us any more than if you pay your premium in one lump sum annually. The premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding. Note: Your financial institution may apply transaction fees to instalment payments.

You were professional to deal with and responded to my queries promptly. Initially I was concerned about changing to a non-bank lender, especially one outside Sydney, but you came recommended so we decided to go with you. I am now very happy that we moved to the Southern Cross Credit Union. We should have done it years ago.
Robyn
Healthy Homes

Home isn't just the place we live in. It's the place we return to, a place that makes us feel secure and sheltered and safe. However, pollutants (including bacteria and spores) and allergens may be present in the air that circulates your home; here we look at common home...

Home isn't just the place we live in. It's the place we return to, a place that makes us...

Read More
How to Prevent a Fire in Your Home

Thousands of house fires occur across Australia every year, sometimes with the catastrophic consequence of the death of residents. Here's what you can do to prevent that from happening in your home. Home fires can pose a serious risk to you, your family, your home, and your possessions. Some of...

Thousands of house fires occur across Australia every year, sometimes with the catastrophic consequence of the death of residents....

Read More
How to Keep Your Home Secure this Holiday Season

Even with overall burglary numbers falling, in 2017 over 170,000 Australian homes were burgled. Here are some ways you can help keep your home secure.  There was a 7% reduction in the number of burglaries across Australia from 2016 to 2017 and the absolute number of burglaries in Australia in...

Even with overall burglary numbers falling, in 2017 over 170,000 Australian homes were burgled. Here are some ways you...

Read More